Please cross reference with the SHOP POLICIES page for more in-depth details.

"What is the best method to contact you?"

For business and specific order inquiries, please ONLY E-mail me: haiimeoart@gmail.com. A reply should be expected within 0-2 days. DMs and Comments are not considered valid methods of contact and replies are not to be expected.

"Do you ship worldwide?"

Mostly, EXCEPT to the EU (Excluding UK), NI, and the following countries. Purchasers are responsible for any and all extras fees and taxes incurred by their country's customs and import laws.

"How much does shipping cost?"

I charge a flat-rate tracked shipping regardless of the amount purchased:
$5.75 US
$15 International

"Do you combine shipping?"

Yes, but not automatically and not for all orders; please refer to the Combining Orders/Shipping & Preorders subsection in my Shop Policies pages for more details.

"Do you change addresses for orders?"

Yes; please refer to the Changing Addresses section in my Shop Policies pages for more details.

"Where is my order? Are there any updates?"

All orders containing in-hand items only are processed every Monday by 8:00PM EST and shipped out every single Tuesday. Tracking numbers are sent out to your provided email address every Monday evening prior.

Orders containing PRE-ORDER items all have a disclaimer to have a processing time of UP TO 6 MONTHS, from the date of the the PO closing, before fulfilment can occur. All updates, if any are available yet, can be found on Haiimeo's IG, highlight tab: UPDATES. Refer to my Shop Policies and IG for more details.

"Can I cancel a pre-order I placed?"

No, Pre-orders are not eligible to be canceled or refunded or edited in any way. Please refer to the Shop Policies, sub-section "PREORDERS", and the product description of the specific Pre-order item for all details and disclaimers.

"I accidentally ordered something I don't want, can I get it refunded?"

Any requests to cancel accidental purchases or parts of purchases may be cancelled or refunded at my discretion minus the transaction fee incurred. Preorders are not welcomed to be edited for any reason, due to inventory complications and the nature of the long time frame that Preorder periods are usually open for. Refer to my Shop Policies, subsection "REFUNDS/RETURNS/EXCHANGES" and/or "PREORDERS" for all details and disclaimers.

"When will my order ship/arrive?"

Eligible ready-to-ship in-hand orders are shipped every Tuesday, with the cutoff time of 8:00PM EST the Monday night before, unless stated otherwise. Pre-order items have a processing time of up to 6 months. Refer to the PREORDER subsection below for more details and disclaimers.

Once the tracking number has been generated and marked as dropped off, I know as much as you do. In general experience, US orders typically arrive within 5-7 business days and INTL orders arrive within 2-5 weeks. Exceptions will apply in higher traffic times such as during times of holidays, political events, natural disasters, etc. Please refer to your provided tracking number to track the status!

"Why did my order get returned to sender? What can I do?"

Unfortunately, there may be many reason why an order gets returned to sender at the discretion of the delivery courier. The most common reason is that if the shipping address you entered for your order is incorrect or incomplete and therefore renders it undeliverable. Other reasons may be if your country's custom or residential complex has a complicated delivery system and your mail gets rejected due to being left unclaimed. To avoid these possibilities, please make sure to confirm the address you entered for your order and keep an eye on your tracking number frequently, once it is provided to you, to be in the know of the movement status of your package. Once your package has been returned to sender, please refer to my Shop Policies, subsection "REFUNDS/RETURNS/EXCHANGES".

"My order is LOST and my Tracking Number has no updates. What can you do?"

Please refer to my Shop Policies, subsection "PACKAGE INSURANCE" for alternative situations and more information.

If your tracking number has had the status of "Accepted by USPS" at a fitting timeline to your order being placed and fulfilled, there is unfortunately nothing I can do for you as my responsibilities have been fulfilled. If your tracking number has no updates at all besides "Label Created" or "USPS Awaiting Item", if after a wait period of 4 weeks and there are still no further updates or if the package still has not just appeared, a new package will be fulfilled and sent out to you as available or an alternative, mutually agreed upon solution will be provided.

"My order arrived with missing/incorrect items. What can you do?"

Please refer to my Shop Policies, subsection "PACKAGE INSURANCE" for more information. If your order has any errors that does not align with the order you placed such as including incorrect items, grades, quantity, etc, you can contact me via email within 21 days from the date the package's tracking number is marked as delivered and a solution can be discussed and offered. Any inquiries regarding your received packages after this timeframe cannot be reviewed nor honored due to the extended passage of time. Any inventory cannot be guaranteed to still be in-stock.

"What payment methods does your shop accept?"

ShopPay, Apple Pay, PayPal, and any regular credit/debit cards.

Will "x" pin ever restock?"

Recent designs that are sold out and still have ample interest may be restocked at my personal discretion with the influence of notable public interest.

"What are grades?"

Grades are general rankings of how a creator deems the physical quality of a pin. All creators have varying definitions; please refer to my Grading System in my Shop Policies page for my personal criteria.

"Can you share the manufacturers you use to produce your products?"

I don't share my manufactures for a variety for personal, professional, and accountability reasons. However, a helpful source for finding manufactures is using the site/app Alibaba where you can browse through manufactures available, the products they provide, and their reviews and ratings. It is a learning process in which you can ask for quotes, compare prices, observe their past product catalogues, take risks, and build a relationship with your representative. Enjoy the journey and best of luck in your endeavors!

SHIPPING SCHEDULE

• Eligible ready-to-ship in-hand orders are shipped every Tuesday, unless stated otherwise.

• Cutoff time: Monday 8:00pm EST.

• Pre-order items have a processing time of up to 6 months. Refer to the PREORDER subsection below for more details and disclaimers.

GRADING SYSTEM

• Pins are individually handmade and therefore flaws are inevitable. Pins are quality checked at a general half-arm's length distance. I do not offer nor guarantee perfect collector's grade. Backs and sides of pins are not graded.

• A Grade pins are pins that I have deemed to be the best of the specific batch. These pins may have 1-3 minor flaws such as dots, specs, nicks, and/or other adjacent blemishes anywhere on the design, including the main focal points such as the faces.
• B Grade pins are below A Grade and may have more prominent, more distinct, and immediately noticeable flaws compared to the prior.
• C Grade pins are below B Grade and have severe flaws in ways that impede the overall design/function of the pin such as incorrect enamel colors, incorrect enamel placement, missing enamel, missing print, broken posts, and/or other adjacent flaws.
  
  
• Requests to see examples and to receive lesser flawed pins per their specified grade are not welcomed and will not be entertained nor honored.

PREORDERS

• Preorders may take UP TO 6 MONTHS for production to complete. All updates available for pending POs can be found here in the UPDATES highlight. Inquiries regarding the status or Pre-orders that are actively being fulfilled will be disregarded IF an exact fulfillment date has been provided publicly.
  
  
• All orders made that include preorder items will all ship together when the preorder item becomes in-hand. If you would like your in-hand items to arrive sooner, please purchase in-hand items separately from preorder items.

• Requests made to combine the following order types will NOT be accepted:
  
  -new in-hand orders with an earlier existing preorder
  -existing preorders with a later anticipated in-hand order
  -new preorders with an earlier existing preorder
  
  due to the long and unpredictable timeframe of a preorder product in addition to the complication of inventory tracking.
  +  Exemptions may be applied only for International (Non-US) Patrons. Varies on a case-by-case basis; contact me individually to discuss.

• All preorders/orders are non-refundable UNLESS the timeframe of 5 months/140 days (since the official closing date of the Pre-order period) has elapsed with ZERO PHYSICAL PHOTO UPDATES or any manufacturing proof otherwise provided.
  
  
• As with any orders in general, but with preorders especially, preorders are NOT welcomed to be edited/exchanged/refunded for any reason ONCE the Preorder period has closed, due to inventory complications and the nature of the long time frame that Preorder periods are usually open for. Please use this extended time frame to your advantage and take careful attention to place the exact order that you want with no accidental errors in your desired design option, variant, grade, quantity etc. Refer to REFUNDS/RETURNS/EXCHANGES subsection for more details.
  
  
• Preorder purchases go directly to funding the product's production. By purchasing, you have read and agreed to the terms within the item's description regarding timeframe, specs, details, and other slight art adjustments that may occur during the natural digital-to-physical production process.

• Supporting Preorders not only allows for the project to become a reality, but also allows you to check out stress free, enjoy the discounted rates, and ensures you receive the best quality of the batch, always.

COMBINING ORDERS/SHIPPING

US Customers:

• The request to combine orders is ALLOWED only for orders that are:
  (1) Both fully In-Hand: placed within the same week, BEFORE the processing day. Ready-to-ship In-hand orders cannot be placed on hold.
  (2) Both primarily Pre-order: only those placed within the days that the same Preorder period is open for.
• The request to combine orders is NOT allowed for orders:
  (1) Where one is fully In-Hand and the other is primarily Pre-order, at any other time. Ready-to-ship In-hand orders cannot be placed on hold. Pre-orders are open for long periods of time; please ensure to fully place the order that you wish to make without missing any items unless you are wishing to add another item from the same Preorder period.
  (2) That are both Pre-orders but are not from the same Pre-order period.

INTL Customers:

• Exemptions may be applied to the above restrictions only for International (Non-US) Patrons with specific terms and conditions. May vary on a case-by-case basis; (refer to both the INTERNATIONAL ORDERS section and the PRE-ORDERS section for more details and contact me individually to discuss)

Instructions:

• If you place 1+ orders within the same drop period, you MUST EMAIL ME or reach me through my contact form ASAP so I can manually refund excess shipping.
• MUST INCLUDE:
• Full name the orders are under OR all the order numbers that you want to be combined
• You will receive a refund and a confirmation email
• If none of these steps are taken, orders will be sent out as they were placed. If multiple orders under one name are caught by me while processing orders, I may combine the orders together but cannot guarantee that I will remember to cross reference and offer you your excess refund; you must contact me to request and guarantee this process. I ship out orders weekly, every Tuesday; please be sure to get in contact before they are shipped.

INTERNATIONAL ORDERS

• The purchaser is responsible for any and all extra fees or taxes incurred by their customs and import laws
• I offer holds for International (Non-US) orders as a means to help alleviate the higher cost of shipping.
• You MUST email me immediately after you place an order and state that you are specifically requesting a hold.
• If you initially only ask for the combining of 2 orders with no mention of a request for a hold, your order will be combined as requested and fulfilled on the next available shipping day.
• I will allow the total combining of 3 orders into 1, maximum. (1 original order + 2 additional combined)
• You must email me each time requesting that your order be combined with the original on-hold order.
• The shipping fee of the new orders will be refunded each time.
• If you want your final order shipped out before it hits the maximum 3 quota, you must email me with this request.
• Once your order requests hit the maximum 3-orders-total quota, your final order package will automatically be shipped out. You will receive an automated email including the tracking number.

CHANGING ADDRESSES

• If you need your shipping information edited for any reason and in any amount to a different recipient and address:

1. EMAIL me: haiimeoart@gmail.com
2. Include the FULL NAME or ORDER NUMBER of the original order.
3. Include the FULL NAME and ADDRESS that the package will now be heading to.
4. You will receive a confirmation email; please review and reply as necessary.

• If the address is being changed from US to International, additional charges will incur.
• Eligible ready-to-ship in-hand orders are shipped every Tuesday, unless stated otherwise. Please be sure to get in contact ASAP to make any edits necessary.
• Once the package is dropped off at the post office, the package is officially out of my hands.

DROP BUDDY

• In the case that you decide to enlist another person to purchase the same product as you in anticipation of a product selling out, and you all successfully secure the pins you aimed for, I DO NOT offer refunds; please refer to my PURCHASING AND RESLLING subsection rules once you receive the pin.

REFUNDS/RETURNS/EXCHANGES

• I do NOT offer refunds, returns, or exchanges. All sales are final.
  
• PRE-ORDERS are NOT welcomed to be edited/exchanged/refunded for any reason.

• Please carefully review the contents of your cart in regards to the Options, Variants, Grades, Quantity, etc. before submitting your order at checkout. Any requests to cancel accidental purchases or parts of purchases may be cancelled or refunded at my discretion minus the transaction fee incurred.

• Please make sure to read through my grading guide and all other pin details before making a purchase. If you have an extenuating circumstance, email me and we can work out a solution mutually. However, situations such as buyers remorse or failure to read product descriptions do not qualify for a refund.

• In the case that an item is oversold and therefore unable to be fulfilled, I will automatically refund the portion of the item that cannot be fulfilled accompanied with an email notification. You will then have 24-hours to reply if you wish to cancel the entire order. If there is no reply, the order will be shipped out with the exemption of the refunded item.

DISCOUNT CODES/PROMOTION EVENTS

• Discount codes provided cannot be applied retroactively for any reason. Please remember to apply the discount code you wish to use during checkout and before confirming the purchase.

• Please have general respect and decorum surrounding small businesses and their announced sales events. Big businesses don't commonly share all their upcoming sales schedule for obvious reasons; Haiimeo chooses to share monthly calendar schedules, available to preview events, and also shares the following information publicly: Haiimeo consistently holds FOUR sales events annually, a Spring Sale (Spring), a Birthday sale (July), an Anniversary Sale (August), and a Black Friday Sale (Fall).
• Please consider this information and place orders timed at your personal discretion. Inquiries, comments, and requests regarding altering already pending orders, of which were made without sales perks, will not be entertained.

PACKAGE INSURANCE / ERRORED FULFILLMENT

• By adding a purchase of the 'insurance' listing to your order, any lost mail, up to $100, will be compensated or replaced.
• If you choose not to purchase the package insurance, Haiimeo will not be liable for any lost items, damaged packages, or any form of personal reimbursements once shipped. 
• If your package is returned to sender for any reasons such as failing to pay for customs, failing to claim your package at customs, inputting an incorrect/invalid/incomplete address at checkout, or general courier fault, you will be given the options to either receive a refund for the order MINUS the shipping OR re-pay an invoice for the new label for me to re-send out the package.
  
  - It is YOUR responsibility as the purchaser to check and confirm that the shipping address you input is the correct and full address you want your order shipped to. It is also your responsibility to keep an eye on the movement information of your package via the tracking number affiliated with your order to ensure successful delivery as needed.
  -Once an order is marked as "Accepted by courier", my responsibilities have been fulfilled and the package is completely out of my hands.
  
  
• Within the same processing period, you CAN go back and purchase the insurance separately. It will automatically be applied to the one package that will be sent out.
  
  
• If a situation arises in which an error on my personal part has occurred that does not align with any portions of the Shop Polices provided, such as fulfilling an order with incorrect items, grades, quantity, etc, a remedied solution will be guaranteed. A mutually agreed upon resolution will always be my top priority with my Shop Policies as a guide of reference. Please refer to subsection ETIQUETTE for more details.
• Any errors, as mentioned above, occurring in your received packages must be communicated in detail to me via email within 21 days from the date the package's tracking number is marked as delivered by the courier. Or if the courier fails to update the delivery date correctly, the timeframe for communication will be 31 days from the date the package is marked as accepted by the courier. Any inquiries regarding your received packages after this timeframe cannot be reviewed nor honored due to the extended passage of time. Any inventory cannot be guaranteed to still be in-stock.

PURCHASING AND RESELLING RULES

• There are no limits to how many items and repeats you wish to buy from my shop; can be observed and monitored at my personal discretion.

• Do not resell a pin for more than the original drop price + shipping + fees if said pin is still in stock in my shop.

• Do not resell a pin for more than shipping fees if said pin was given as a freebie gift.

ETIQUETTE

• Those who contact Haiimeo for business inquiries are expected to have common courtesy and engage in communication with basic mutual respect.

• If there is an inquiry for an order you made or an error with an order you received, please contact me for help first. A mutually agreed upon resolution will always be my top priority with my Shop Policies as a guide of reference. Those who repeatedly request or engage in actions that are incompatible with Haiimeo's shop policy rules or issue a chargeback without attempting prior communication or in face of prior communication will immediately be blacklisted and blocked from purchasing from Haiimeo again.

By placing an order with Haiimeo, you agree that you have read, understood, and accept the terms and conditions of the entirety of my shop policies. Offenders will be blacklisted and have all future orders cancelled.

If there are any questions or inquires regarding your order, please contact me via email at haiimeoart@gmail.com or using my contact form on my website.